Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, with any tags attached, and accompanied by proof of purchase.

Please note:

• Custom-made products are made to order and cannot be returned. Please ensure you select the correct product and size before ordering.
• Change of mind returns incur a 10% restocking and payment processing fee, as payment processing fees are non-refundable.
• Return shipping is the buyer's responsibility unless the item is faulty or incorrect.
• If your order originally qualified for free shipping, the actual shipping cost we incurred to send your order will be deducted from your refund.
  
  

Starting a Return

To request a return, email hello@toptrends.co.nz. If your return is approved, we'll provide the return address and instructions.

Items must be securely packaged and sent only after your return has been approved. Returns sent without prior authorization will not be accepted.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at hello@toptrends.co.nz.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible and include photographs of the item and its packaging so we can assess the issue and arrange a suitable resolution.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised products.

• Clearance or sale items.

• Gift cards.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you require a different item, size, or colour, please return the original item (if eligible) and place a new order once your return has been approved.