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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

Processing Time

Orders are typically processed and dispatched within 1–2 business days. Many orders are dispatched the same business day when placed before our daily cut-off time.

Delivery Time

Once dispatched, most New Zealand orders are delivered within 2–3 business days, although delivery times may vary depending on your location, rural delivery, public holidays, and courier delays.

Overall Delivery Time

Most customers receive their order within 3–5 business days, with many orders arriving sooner.